Customer notice:

Our phone lines are currently not working. We’re aware of the issue and are waiting for them to be fixed.
Skip to main content

Etiquette & Protocol

Assisted Lifeguard Technology FAQs
Behaviour Policy
Flumes Rules
Suitable Swimwear, Equipment and Pool Hygiene
Swimming Pool Etiquette

Policies

Accessibility
Allergen Information
Bookings and Cancellations Policy
Carers Policy
Complaints and Disputes Policy
Cookie Policy
Equality, Diversity and Inclusion Policy Statement
Health Commitment Statement
Photography and Filming Policy
Privacy Policy for Aquasplash
Safeguarding Policy Statement
Swimming Admissions Policy

Terms & Conditions

Join Swim Lesson for £10 Plus Win a £1k Center Parcs Voucher Campaign 2026
£10 off a Birthday Party Booking - Party Invitation Offer
£50 Love2Shop Voucher Customer Feedback Survey Terms and Conditions
10-Week Swimming Pass
Member benefits: 12 Guest Passes Terms & Conditions
Member benefits: 25% Off Birthday Parties Terms & Conditions
Name Our Mascot Competition
New Member Offer: £10 off a Birthday Party Booking
New Member Offer: £5 off an activity
New Member Offer: Family Swim Pass
Refer a Friend
Terms and Conditions of Memberships
Two Week Summer Fix Terms and Conditions
Win a Paddleboard or Dryrobe Competition
Winning Wednesday Radio Competition

Corporate Responsibility

Environment & Climate Change Policy