Coronavirus - COVID19

Our Covid Promise

Last Updated: 11 Mar 2021

Stay safe, stay active, stay strong.

Your mental health and wellbeing are what we care most about. Our priority is to give you a place to escape to. A place where you can relax, recharge and reenergise. A place you feel confident, safe and worry-free.

Thanks to our members and their feedback, our Covid Promise is designed with you in mind.

 

Quick links: Join with confidenceBefore you visitImportant information and Frequently asked questions

 

 

Join with confidence – we’ve got your back.

We understand signing up to a membership is a big commitment when the world around us is moving so fast.
Our Covid Promise ensures you get what you pay for. If your circumstances change, we want you to know we are here to support you.

Need to shield

Let us know and your membership will be frozen for free

Made redundant

We want to help and will freeze your membership for free

Centre closures

We’ll extend your membership for the days we are closed


 

Please Contact Us if you have any concerns around your membership.
We will be able to advise on the options available to you and the supporting documentation required to confirm your situation.

You are not alone. We want to help.

 

 

 

Things to know before you visit 

It is clear, from the science, that fitness facilities have an outstanding safety record. We've taken the following measures to ensure the safety of everyone in our centre:

Clean as a whistle!

Rigorous on-going cleaning, Covid-secure safety measures & plenty of sanitizer stations

A breath of fresh air!

Continual clean air circulating helping to maintain a safe space for everyone

Get booked in!

Easy online bookings from your mobile, plus safe contactless payments

To further ensure the safety and wellbeing of our staff and visitors we politely ask you to comply with the following instructions to make your visit comfortable and as normal as possible for everyone.

Planning a visit
You must pre-book your session before you visit. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made on the centre website homepage.

Check in
All visitors must register at reception upon arrival at the centre. To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Face
Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are in the pool.

Space
Social distancing must be maintained at all times. To help you adhere to the guidelines while on site session and class sizes have been reduced and signage is prominent to remind all users to maintain a safe distance.

First Aid
If required first aid will be administered by a trained member of the team wearing appropriate PPE.



Important information

Due to the current restrictions the leisure pool, flumes, outdoor pool, sauna & steam room will remain closed until further notice. Swimming Lessons are planned to resume from the 12th April.

 

Pre-Booking

All visits to the centre must be pre-booked. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made on the centre website homepage.

Pool slots are available to book 7 days in advance. This slot includes 40 mins in the pool and allows for access and a turnaround period for each session.

Anyone over the age of 8 years can use the pool for the lane swimming sessions. 

Those under 16 years of age, must be able to competently swim 50 metres and follow the lane swimming rules to attend the sessions. For safety reasons children may be asked to complete a competency assessment.

 

 

Entry

Please do not attend the centre if you or a family member are unwell.

All visitors must register at reception upon arrival at the centre.

To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while in the pool area.

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance.

Please sanitise/wash hands pre and post swim.

 

 

During your swim

All members and visitors must always maintain social distance and follow all instructional signage and requests from the Poolside Team.

For family swimming sessions, please remain in your family support bubble and do not mix with other families.

For lane swimming, only 10 members will be allowed in a double lane and 4 in a single lane.

  • Please choose the lane that suits your ability or preference.
  • You must swim in the same direction.
  • Do not overtake the person in front of you and remain a good distance behind them.
  • If you need to stop at the end of a lane, please keep near a lane rope so you can avoid swimmers turning at the end of the lane.
  • Please do not have more than two people at the end of each lane who are resting and keep at least a 2 metre apart.
  • Please ensure you bring your own kick board or float as these will not be available for you at the centre.
  • Please leave the pool promptly by the designated steps at the end of your session.

 

Post Swim

Wash/sanitise your hands immediately after leaving your swim session.

Please remember to wear face coverings in non-activity areas, such as reception, corridors and changing areas after your workout.