Coronavirus - COVID19
Our Covid Promise
Last Updated: 22 Dec 2021
Stay safe, stay active, stay strong.
Your mental health and wellbeing are what we care most about. Our priority is to give you a place to escape to. A place where you can relax, recharge and reenergise. A place you feel confident, safe and worry-free.
Thanks to our members and their feedback, our Covid Promise is designed with you in mind.
We understand signing up to a membership is a big commitment when the world around us is moving so fast.
Our Covid Promise ensures you get what you pay for. If your circumstances change, we want you to know we are here to support you.
Please note, if you need to freeze your membership due to shielding or redundancy as stated below, you will need to provide one month's written notice to memberships team. Unfortunately, we are unable to provide an immediate freeze upon the date of your submission and may require further information.
Please Contact Us if you have any concerns around your membership.
We will be able to advise on the options available to you and the supporting documentation required to confirm your situation.
You are not alone. We want to help.
It is clear, from the science, that fitness facilities have an outstanding safety record. We've taken the following measures to ensure the safety of everyone in our centre:
To further ensure the safety and wellbeing of our staff and visitors we politely ask you to comply with the following instructions to make your visit comfortable and as normal as possible for everyone.
Planning a visit
Pre-booking sessions for gyms and pools where applicable within the Trust are no longer required. However, where fitness classes are offered, we recommend you pre-book your place to guarantee entry. Bookings can be made via the FREE More Fitness App or on our Timetables
All visitors must register at reception upon arrival at the centre.
Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out. Our teams will be wearing face masks and keeping their distance too.
Social distancing is encouraged where possible. To help you while on site, workout areas and equipment have been redesigned to allow extra space, and screens are in place where possible.
If required first aid will be administered by a trained member of the team wearing appropriate PPE.