Policies

Bookings and Cancellations Policy

Last Updated: 29 Feb 2024

Bookings

  • Bookings can be made in person, by phone, email or online via the website or app.
  • Can be made online up to 10 days in advance for active members and 7 days in advance for none members. 
  • Customers will need their membership or booking number in order to make a booking.
  • To receive a booking number, customers can register free of charge online or attend their chosen Centre in person to complete a short application form.
  • 14 and 15 year olds are permitted to participate in Aqua classes under the supervision of a responsible adult. For all other workout classes, permission must be gained from the Centre Manager.
  • You must attend all classes/activities that are booked to ensure you don’t receive a strike. You must ensure you have swiped in at reception/gates a maximum of 180 minutes before the class starts to register your attendance.

Cancellations

  • Cancellations can be made in person, by phone, email or online via the website or app.
  • All Classes/Activities (for which a fee is applicable) should be paid for at the time of booking. In exceptional cases payment within 24 hours may be permitted by the Centre Manager.
  • Classes/Activities may be cancelled up to 4 hours before the start of the class/activity. Any cancellation in the 4 hour period before a class starts will be given a strike.
  • All customers failing to cancel a booking within the defined cancellation period, or failing to attend a pre-booked activity will be given a strike.
  • If you have not registered your attendance for the class/activity, you will be given a strike. You must attend all classes/activities and registered your attendance a maximum of 180 minutes before the class/activity starts.
  • Strikes will sit active on your account for 90 days. After 90 days the strike will be removed from your account.
  • Once you accumulate 3 active strikes, you will be banned from booking for 7 days into any classes/activities. This will include booking online and in person.
  • Once you have finished the period of your booking ban, your booking privileges will be restored and you will resume with Zero strikes.
  • Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.
  • Booking customers cancelling in line with this cancellation policy will receive a credit which can be redeemed against future purchases.

Birthday Parties Refund & Cancellation Policy

  • Refund Policies are as follows:
    - Cancellations must be in writing to the Centre Manager.
    - Minimum 4 weeks' Notice of cancellation will result in a 50% refund.
    - Less than 4 weeks' Notice of cancellation will result in your birthday party payment being non-refundable.
    - The Centre Manager reserves the right to cancel the booking at any time, in which case the party hirer will be reimbursed for the full amount paid. The Centre Manager/Company will not be liable for any payment in respect of claim for compensation arising from the cancellation.

Age Restrictions

The below information will demonstrate the age restrictions of our activities*.

  • Gym – Participants must be 12 and over.
  • Swimming – No age restriction.
  • Classes - Participants must be 16 and over.

*Age restrictions may differ per location so please check with the centre before visiting to avoid disappointment.