AquaSplash
 

Terms and Conditions

Legal Disclaimer

Thank you for your interest in our website. You may be asked to give us personal details at certain points on this site. The provision of such information is entirely at your own discretion. Serco Jersey declares that all personal information will be treated in accordance with the Data Protection (Jersey) Law 2005.

The privacy policy will be referred to wherever personal details are requested.

AquaSplash, The Waterfront Centre, La Rue De L'Etau, St Helier, Jersey, JE2 4HE is the data controller for the purpose of the Data Protection (Jersey) Law 2005. The types of personal information we collect includes your personal contact details, customer feedback and your usage of the Centre and online 

By proceeding to use our service you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy. In particular, we may use the information we hold about you for the following purposes

  • To process membership applications
  • To understand customer usage of these leisure facilities, to ensure our activities and programmes are aligned to customer needs.
  • To communicate information about closures, programme changes or upcoming events
  • To respond to customer enquiries and feedback 
  • To market similar products or services that we think may be of interest to you (only where you have opted in to specific marketing channels)
  • To report key performance indicator data to our clients
  • We may provide third parties with anonymised summary, but not individual information about website visitors and/or users of this the AquaSplash centre.

Please address any questions, comments and requests regarding our data processing practices to the “AquaSplash, The Waterfront Centre, La Rue De L'Etau, St Helier, Jersey, JE2 4HE”. We offer the option for you to specify your communication preferences and these can be viewed or modified at any time online or at the leisure facility.  You will also be given the option to unsubscribe from any electronic communications by following the instuctions in the message. 

All rights are reserved. Any text, images, graphics, sound files, animation files, video files and their arrangement on this website are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution nor reposted to other sites. This site may also contain images that are subject to third party copyright.

Please note the images used in this website are used to portray the types of facilities and activities available and be representative of the customer base. Actual facilities may vary from what is shown.
 

The Bookings and Cancellations Policy is as follows:

Bookings
  • Can be made in person, by phone or online
  • Can be made online at least 8 days in advance from 07:00hrs.
  • Can be made by telephone or in person (subject to availability) 6 days in advance from 09:00hrs.
  • Customers will need their membership number to make a booking with any discounts thier memebership may include.
  • To receive a booking number, customers can register free of charge online or attend their chosen Centre in person to complete a short application form. 
  • 14 and 15 year olds are permitted to participate in Aqua Tone classes under the supervision of a responsible adult. For all other workout classes, permission must be gained from the Centre Manager.
Cancellations
  • All bookings (for which a fee is applicable) should be paid for at the time of booking.
  • Booking cannot be cancelled once confirmed.
  • Any customers failing to attend a booking within the defined period may, at the discretion of the centre manager, attend a lter session on the same day if spces are available.
  • Classes/activities may be cancelled up to 09:00hrs on the day of the class/activity.  Full and half pitch must be cancelled 2 days prior to the commencement of the booking.
  • All customers failing to cancel a booking within the defined period, or failing to attend a pre-booked activity will be charged the full fee for the activity in question.
  • Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.
  • Booking customers cancelling in line with this cancellation policy will receive a credit which can be redeemed against future .
  • Cancellations can be made by phone, online or in person.
  • Direct debit membership cancellations have to be made in writing, as per the terms and conditions which can be found at the bottom of this page.

Behaviour Policy

The facility has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers.

Behaviour that is regarded as unacceptable includes but is not limited to:

  • Excessive shouting
  • Swearing
  • Harassment
  • Bullying
  • Discrimination
  • Threats

Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.


Terms and Conditions of Membership

The terms and conditions of membership vary by membership type payment method.  When purchasing memberships online the applicable terms and conditions will be shown.  Use the links below to view the details for each membership type;

PAID IN FULL

DIRECT DEBIT

CONTRACTED DD

1 Day Pass Terms and Conditions

  • The promoter is Serco Jersey
  • The ‘offer’ is for ‘non-members’ to download a One Day pass to be used at AquaSplash
  • ‘Non-members’ are classed as those customers that are NOT in possession of a database record on ‘Legend’ (our management information system)
  • Participants must be 16 years of age or over
  • Restrictions apply to the One Day pass depending on the facilities available.  These restrictions may vary.
  • The offer is strictly limited to one pass per person
  • The free pass is not transferable or may not be exchanged for any other activity
  • All parts of the offer are Subject to Change. 
  • Serco Jersey reserves the right to withdraw or amend any part of the promotion as necessary due to circumstances outside its reasonable control.
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